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Returns and refunds

You have the right to cancel your order for a full refund within 24 hours from the time the order was originally placed by notifying us either in writing, by e-mail, or by telephone prior to delivery.

You must inform the company within seven days that you wish to reject the order or parts of the order if you cancel your order after the order has been delivered.

You may not under any circumstances use the goods you wish to return. You are required to take care of the products you plan to return to prevent any damage to the products. You are required to make the products that are to be returned readily available to us when we call to collect them on the date the company has agreed with you to pick up the products to be returned.

After we have received the items that are cancelled or returned, we will refund the cost of the items ordered within 30 days of cancellation

The original delivery fee is retained and an administration fee of 15 per cent is retained to cover the cost of collection and loss of resale value. The cost price charged to Sofa Bargains by the original delivery company will be charged to you in the event that the original delivery fee was free of charge.

You are responsible for ensuring that the goods to be returned are maintained in a condition that can be sold and are returned in their original packaging. Unless the item is found to be defective, self-assembly furniture cannot be returned once assembly is partially or fully completed.

The company cannot and will not agree to the refund or may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection trips or goods that have been damaged or lost) if you do not comply with the obligations as stipulated above. These conditions do not in any way affect your statutory rights.